Privacy Policy

Introduction

At Frontlines EduTech Private Limited ("Frontlines EduTech", "we", "our", or "us"), your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our websites, applications, learning platforms, and services (collectively referred to as the "Services").

We are committed to keeping your data secure and using it only to deliver and improve the learning experience. We do not share, sell, rent, or disclose your personal information to any third party under any circumstances.

By accessing or using our Services, you acknowledge that you have read and agreed to this Privacy Policy.

Applicability of This Policy

This policy applies to all personal information collected when you access or use:

  • Our website https://upskill.frontlinesedutech.com
  • Our mobile/desktop applications
  • Learning management systems (LMS), dashboards, portals, assessments, and related tools
  • Any other digital services provided by Frontlines EduTech

This policy does not apply to external websites or third-party services linked to our platform.

Information We Collect

We only collect the information necessary to provide access, improve learning experience, and operate our Services effectively.

1. Personal Information

Collected during account creation, enrollment, or communication:

  • Name
  • Email address
  • Phone number
  • Password (securely encrypted)
  • Role (student, instructor, admin, etc.)
  • Profile information (optional), such as profile photo

2. Usage Information

Collected automatically to improve platform performance and user experience:

  • IP address, device information, browser type
  • Pages visited, features used, login timestamps
  • Course engagement, assessment attempts, progress reports

3. Feedback & Support Queries

  • Messages sent via contact forms, emails, or support tickets
  • Feedback, suggestions, surveys

No Sensitive Personal Data Collected

We do not collect financial information, Aadhar details, PAN, health information, biometric data, or any government ID numbers.

How We Use Your Information

We use the information strictly for:

  • Creating and managing your Frontlines EduTech account
  • Providing access to courses, assessments, learning modules, and dashboards
  • Monitoring progress and delivering personalized learning
  • Sending important notifications, updates, and account-related emails
  • Improving platform performance and user experience
  • Providing customer support

We do not share your data with any external parties. All data is used solely within Frontlines EduTech for service delivery and improvement.

Data Security

We employ industry-grade security standards to keep your data safe. Our security measures include:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure encrypted storage
  • Firewall-protected servers
  • Access control and authentication mechanisms
  • Regular security audits and vulnerability testing

While we take every reasonable measure to protect your data, no digital system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

Data Retention & Deletion

Retention

We retain your data as long as your account remains active to provide uninterrupted service.

Account Deletion

If you choose to delete your account:

  • After a verified request, the account is marked for deletion
  • Account and associated personal data are permanently deleted within 30 days
  • You may cancel the deletion by logging in during this 30-day period

Complete Removal

Backup data and system logs are automatically purged within an additional 30 days, following regulatory requirements.

How to Request Deletion

You can delete your account:

  • Directly from your profile/settings
  • Or request deletion via email: support@frontlinesedutech.com

Once deleted, your account and all personal data are permanently removed.

Cookies & Tracking Technologies

We use cookies to:

  • Keep you logged in
  • Maintain session state
  • Improve website performance
  • Store user preferences

We do not use cookies for:

  • Advertising
  • Third-party tracking
  • Selling or sharing information

You may disable cookies through your browser settings, but some features may not work properly.

Your Rights

As a user of Frontlines EduTech, you have the right to:

  • Access the personal data we store
  • Correct inaccurate or outdated information
  • Delete your account and data permanently
  • Object to specific data processing (within legal boundaries)
  • Request portability of your data in machine-readable format

To exercise any of these rights, contact us at support@frontlinesedutech.com.

Data Sharing

We do not:

  • Sell
  • Rent
  • Trade
  • Transfer
  • Disclose

your personal information to any third-party entity. All data is exclusively used in-house by Frontlines EduTech for legitimate service-related purposes.

Children's Privacy

Our Services are intended for users 18 years and older. Users under 18 may only use our platform with parental or guardian consent.

If we discover that a minor's information has been collected without proper consent, we will delete it immediately.

Updates to This Privacy Policy

We may update this policy periodically to reflect:

  • Changes in regulatory requirements
  • New features or enhancements
  • Security or operational improvements

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions, concerns, or data-related requests, please contact:

Frontlines EduTech – Privacy Team
Email: support@frontlinesedutech.com

By continuing to use our Services, you confirm that you have read, understood, and agreed to this Privacy Policy.